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WITHDRAWAL DECLARATION
Withdrawal from a purchase
Use the form below to submit a withdrawal declaration for an order placed in our online store, as long as the purchase is covered by the statutory right of withdrawal (14 calendar days from delivery, no reason required). After submitting you will receive an acknowledgement at the email address you enter.
The right of withdrawal does not apply to every product category. Among the exceptions are products made or customised to the customer's specifications and sealed goods that are not suitable for return for health or hygiene reasons once unsealed. Submitting the form does not limit any other statutory rights you have as a consumer. See our Return policy.
1 Find your order
2 Declaration details
3 Confirmation
4 Receipt
Find your order
Enter the order number (with or without the ORD- prefix) and the email the order was placed with, as shown in the confirmation email. The form also works for guest purchases.
Withdrawal declaration details
Order no.
Order date
Status
Total
Confirm the withdrawal declaration
Check the details. The declaration is only registered after you press “Confirm withdrawal”.
- Full name
- Phone
- Order no.
- Order date
- Delivery date
- -
- Withdrawal for
Products
Comments:
Your withdrawal declaration has been registered
Submitted on:
We sent an acknowledgement of your declaration to .
Our team will contact you about the next steps (returning the products and the refund).